Time for a new phone?

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I have had my phone for a while now. I really like it! I can get emails, I'm learning how to text, all is good in the life of Joan's phone. But the buttons (on the screen) keep getting harder and harder to push. I feel like I need a hammer to get my phone to accept a number. Hard to dial if you can't push the numbers. I discover that if I turn my phone a different direction, I can use it. Apparently there is one part of the screen that works. I'm willing to do ANYTHING to not have to go back to Verizon Wireless. Eventually that section of the screen stops working too. While I'm waiting my turn at Verizon, I'm lovingly caressing the new Iphone. Can I really have one of these? No, there's a 4 month waiting list. I need a phone NOW! But wait! I can get a Droid! This is one of the newest and hottest phones. Everyone loves their Droid! I'm now the happy new owner of a really cool new Droid. Now starts the hours (and days) of programing my new toy (I mean tool). Happy Dance time! I'm so excited to use this new cool phone! Over an hour with the Verizon tech before I left, hours with my tech guys at the office, over an hour on the phone with the tech at Verizon, and another almost 3 hours at Verizon Wireless (this is all in less than 24 hours) trying to get this thing to sync with the office, I give up. The Droid doesn't sync with all Outlook servers. Doesn't do me any good to have this cool new toy (I mean phone) if I can't get my email and my contact list. Now I have the new version of my old phone. I know how to work this phone, so it doesn't take me too long to program it. Connected again to the world. A huge sigh of relief.